Skip to Content

STANDARD TERMS AND CONDITIONS OF SALE

  1. Terms & Conditions
  2. Last updated: July 2026
  3. Welcome to Zoe Shop. By visiting our website and placing an order, you agree to the following Terms & Conditions. These terms apply to all purchases made through our online store and are designed to ensure a clear and reliable shopping experience for all customers.
  4. Zoe Shop is a Netherlands-based company offering high-quality food products, spices, herbs, seasonings, and related products. We carefully select our products and aim to provide accurate information regarding ingredients, product details, pricing, and availability.
  5. All orders placed through our website are subject to product availability and confirmation of payment. Once an order has been successfully completed, customers will receive an order confirmation by email. Zoe Shop reserves the right to cancel or refuse an order in cases of incorrect pricing, availability issues, payment problems, or suspected fraudulent activity. If payment has already been received for a cancelled order, the customer will receive a full refund.
  6. All prices displayed on our website include applicable VAT unless otherwise stated. Payments can be completed securely through our available payment methods, including iDEAL and Credit/Debit Cards.
  7. Orders are shipped using DHL. Delivery times are provided as estimates and may vary depending on external circumstances. Zoe Shop is not responsible for delays caused by courier services, unforeseen events, or circumstances outside our reasonable control.
  8. Our products are carefully packaged to maintain quality and safety during transportation. Customers are responsible for checking their order upon delivery and contacting us as soon as possible if a product arrives damaged, incorrect, or incomplete.
  9. Due to the nature of food products and European food safety regulations, opened, used, or unsealed food items cannot be returned for hygiene and safety reasons. Returns may only be accepted for unopened and sealed products, provided they are returned within the applicable legal period and remain in their original condition. If a product is defective, damaged, or incorrectly supplied, please contact us and we will review the situation and provide an appropriate solution.
  10. Customers are responsible for reading product labels, ingredients, allergen information, nutritional details, and storage instructions before consuming any product. Zoe Shop provides product information as accurately as possible; however, customers with allergies, intolerances, or specific dietary requirements should always verify the information on the product packaging before use.
  11. Food products must be stored according to the instructions provided on the packaging. Zoe Shop cannot be held responsible for product quality issues caused by incorrect storage, improper handling, or misuse after delivery.
  12. To the maximum extent permitted by applicable law, Zoe Shop shall not be liable for indirect damages, losses, or consequences resulting from the use of our products. Zoe Shop is not responsible for allergic reactions where ingredients and allergen information have been correctly provided.
  13. All content available on the Zoe Shop website, including logos, images, product descriptions, text, and branding materials, remains the property of Zoe Shop and may not be copied, reproduced, or used without prior written permission.
  14. Customer personal information is processed securely and in accordance with applicable privacy legislation, including the European General Data Protection Regulation (GDPR). For more information, customers may refer to our separate Privacy Policy and Cookie Policy.
  15. These Terms & Conditions are governed by the laws of the Netherlands. Any disputes relating to purchases, products, or the use of our website will be handled according to Dutch law and applicable European consumer protection regulations.
  16. Zoe Shop reserves the right to update these Terms & Conditions when necessary. Any changes will be published on this website, and the updated version will apply from the date of publication.
  17. Company Information
  18. Zoe Shop
  19. Welsedam 9, Netherlands 
  20. Email: info@zoeshop.nl
  21. Phone: +31 6 42545407
  22. KvK: 97883220
  23. VAT: NL868274082B01
  24. Website: www.zoeshop.nl